Floor / Service Captain
Contract
Numero Quatro
about the role:
As a Floor Captain, your main responsibility is to demonstrate a commitment to guest service through the provision of professional service. Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation. Ensure the accuracy of all cash/credit transactions.
your dna must be:
- Senior/Vocational High School
- Min GPA 3.2
- 22 - 30 years
- Min experience 2 year(s)
WHAT YOU’LL DO:
Achieve the monthly and annual Key Performance Indicators (KPIs) set by the Company.
General:
● Responsible for the efficient operation and high-quality service.
● Supervise and support waitstaff to ensure a standard of procedures is observed and to provide a consistently high level of service to all guests on a shift basis.
● Maintain product knowledge of all drinks, snack and wine lists in order to advise and make recommendations to guests. Use every opportunity to maximize sales.
● Serve beverage items with flair and professionalism.
● Ensure all service areas and equipment are kept clean and organized.
● Ensure revenue for the shift is accurately accounted for, with cash/charge summary being completed to balance daily activities.
● Be fully orientated within the company and whereabouts of other venues and their offerings.
● Understand the culture of the business and strive to deliver exceptional service in a friendly and relaxed style.
● Setting a positive example and being a role model at all times.
● Working towards senior management and improving management skills.
Department Specific Duties:
● Be committed to upholding the day-to-day operations of the venue.
● Assist in keeping staff morale high and boost confidence in junior staff.
● Assist restaurant manager in daily operations.
● Maturity to open and close incorporating cash in and out procedures; ensure security throughout.
● Maintain training manuals, menu descriptions and any other knowledge sharing information.
● Liaise with chefs any menu changes and type up relaying all information to staff.
Guest Services:
● Total commitment to guest relations through regular guest contact and owning a strong service focus.
● Consider each guest as a unique individual and demonstrate personalised service where applicable.
● Positively contribute in working in a culturally diverse environment and be open to new ideas.