DW - Barback

Daily Worker

SKOOL

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about the role:

The Barback is a key member of our Food and Beverage team, responsible for preparing and serving a variety of beverages with a focus on quality, presentation, and customer satisfaction. This role requires strong mixology skills, attention to detail, and the ability to create a welcoming and engaging atmosphere at the bar.

your dna must be:

  • Male
  • Diploma
  • Min. GPA 3
  • 20 - 25 years
  • Min experience 1 year(s)

WHAT YOU’LL DO:

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Mixology and Beverage Preparation:
  • Craft a diverse range of cocktails, mocktails, and other beverages according to established recipes and customer preferences.
  • Ensure accuracy in measuring and pouring ingredients to maintain consistency in flavour and presentation.
  • Showcase creativity in developing signature drinks and adapting to seasonal or special offerings.
Customer Service:
  • Greet customers warmly, take drink orders, and provide recommendations based on preferences.
  • Engage with guests in a friendly and professional manner, creating a positive and enjoyable atmosphere at the bar.
  • Address customer inquiries, concerns, or special requests with attentiveness and courtesy
Menu Knowledge:
  • Have a comprehensive understanding of the beverage menu, including ingredients, Flavors, and pairings.
  • Stay informed about new or featured items and communicate them to customers.
  • Educate customers about different spirits, wines, and beers offered at the restaurant.
Bar Operations:
  • Maintain a clean and organized bar area, including glassware, utensils, and equipment.
  • Monitor and replenish bar supplies, such as ice, garnishes, and mixers, to ensure seamless operations.
  • Operate bar equipment, including dispensers, blenders, and cash registers, with proficiency.
Cash Handling and POS Operation:
  • Handle cash transactions accurately and efficiently.
  • Operate the Point-of-Sale (POS) system to process drink orders, payments, and issue receipts.
  • Manage tabs and settle bills with customers in a professional manner.
Upselling and Promotion:
  • Suggest additional beverages or upsell premium options to enhance the customer experience.
  • Promote ongoing specials, happy hours, or themed events to drive sales and customer engagement.
  • Create visually appealing drink presentations to entice customers.
Customer Relationship Building:
  • Build rapport with regular customers, remembering their preferences and creating a personalized experience.
  • Encourage a friendly and social atmosphere at the bar, fostering positive interactions among patrons.
  • Handle customer feedback, both positive and negative, with professionalism and responsiveness.
Adherence to Health and Safety Standards:
  • Adhere to health and safety guidelines, including hygiene practices and cleanliness standards.
  • Ensure responsible service of alcohol, following legal regulations and monitoring guest intoxication levels.
  • Report any safety concerns or incidents to the Bar Manager or Venue Manager.
Collaboration with Kitchen and Service Team:
  • Coordinate with kitchen staff to ensure timely and accurate fulfilment of drink orders.
  • Communicate effectively with servers to manage overall guest experience and flow.
  • Collaborate with colleagues to create a cohesive and efficient work environment.
Continuous Learning and Training:
  • Stay updated on beverage trends, new products, and mixology techniques.
  • Participate in training sessions and workshops to enhance bartending skills.
  • Provide guidance and training to junior bartenders or barbacks when required

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