Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Mixology and Beverage Preparation:

• Craft a diverse range of cocktails, mocktails, and other beverages according to established recipes and customer preferences.
• Ensure accuracy in measuring and pouring ingredients to maintain consistency in flavour and presentation.
• Showcase creativity in developing signature drinks and adapting to seasonal or special offerings.

Customer Service:

• Greet customers warmly, take drink orders, and provide recommendations based on preferences.
• Engage with guests in a friendly and professional manner, creating a positive and enjoyable atmosphere at the bar.
• Address customer inquiries, concerns, or special requests with attentiveness and courtesy

Menu Knowledge:

• Have a comprehensive understanding of the beverage menu, including ingredients, Flavors, and pairings.
• Stay informed about new or featured items and communicate them to customers.
• Educate customers about different spirits, wines, and beers offered at the restaurant.

Bar Operations:

• Maintain a clean and organized bar area, including glassware, utensils, and equipment.
• Monitor and replenish bar supplies, such as ice, garnishes, and mixers, to ensure seamless operations.
• Operate bar equipment, including dispensers, blenders, and cash registers, with proficiency.

Cash Handling and POS Operation:

• Handle cash transactions accurately and efficiently.
• Operate the Point-of-Sale (POS) system to process drink orders, payments, and issue receipts.
• Manage tabs and settle bills with customers in a professional manner.

Upselling and Promotion:

• Suggest additional beverages or upsell premium options to enhance the customer experience.
• Promote ongoing specials, happy hours, or themed events to drive sales and customer engagement.
• Create visually appealing drink presentations to entice customers.

Customer Relationship Building:

• Build rapport with regular customers, remembering their preferences and creating a personalized experience.
• Encourage a friendly and social atmosphere at the bar, fostering positive interactions among patrons.
• Handle customer feedback, both positive and negative, with professionalism and responsiveness.

Adherence to Health and Safety Standards:

• Adhere to health and safety guidelines, including hygiene practices and cleanliness standards.
• Ensure responsible service of alcohol, following legal regulations and monitoring guest intoxication levels.
• Report any safety concerns or incidents to the Bar Manager or Venue Manager.

Collaboration with Kitchen and Service Team:

• Coordinate with kitchen staff to ensure timely and accurate fulfilment of drink orders.
• Communicate effectively with servers to manage overall guest experience and flow.
• Collaborate with colleagues to create a cohesive and efficient work environment.

Continuous Learning and Training:

• Stay updated on beverage trends, new products, and mixology techniques.
• Participate in training sessions and workshops to enhance bartending skills.
• Provide guidance and training to junior bartenders or barbacks when required