Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Strategic Planning and Implementation:

• Develop and implement strategic plans to achieve business objectives, drive revenue growth, and enhance profitability.
• Collaborate with the executive team to align operational strategies with overall business goals.
• Evaluate market trends and competition to identify opportunities for improvement.

Profit Driving:

• Implement profit-driven initiatives to increase revenue and maximize profitability.
• Analyze financial data to identify areas for cost savings and revenue enhancement.
• Introduce and oversee promotions, upselling strategies, and other tactics to drive profit.

Strategic Partnerships and Expansion:

• Identify strategic partnerships and collaborations to enhance the group's market presence.
• Contribute to the development of expansion strategies, including new venue openings and market entry.
• Collaborate with the Directors on mergers and acquisitions, if applicable.

Operational Oversight:

• Oversee the day-to-day operations of multiple venues’ locations to ensure efficiency and consistency.
• Implement standardized processes and procedures to maintain operational excellence.
• Monitor key performance indicators (KPIs) and operational metrics to assess and enhance overall performance.

Financial Management and Budgeting:

• Develop and manage budgets for each department and restaurant location, ensuring financial goals are met.
• Monitor financial performance, analyse variances, and implement strategies for cost control.
• Collaborate with finance teams to align operational spending with overall financial goals.

Team Leadership and Development:

• Provide inspirational leadership to department heads and operational teams, fostering a positive and high-performance culture.
• Develop and implement training programs to enhance the skills and knowledge of the operational teams.
• Identify and nurture talent within the organization to support career growth and succession planning.
• Establish and manage team performance metrics based on KPIs.

Guest Experience and Service Standards:

• Ensure the delivery of exceptional customer service and uphold high-quality service standards.
• Monitor guest feedback and implement improvements based on customer preferences and trends.
• Collaborate with the culinary and beverage teams to enhance overall guest satisfaction.

Regulatory Compliance and Safety:

• Ensure compliance with government regulations governing venues’ operations.
• Implement and enforce safety protocols to maintain a secure and healthy environment for guests and staff.
• Collaborate with relevant authorities and agencies to address compliance issues.

Marketing and Promotions:

• Collaborate with the marketing team to develop and execute promotional initiatives.
• Implement marketing strategies to drive customer acquisition and retention.
• Ensure the alignment of marketing efforts with the overall brand positioning.

Team Performance Management:

• Establish and communicate clear performance expectations and KPIs for each team member.
• Conduct regular performance reviews and provide constructive feedback to drive continuous improvement.
• Implement incentive programs and recognition strategies to motivate and reward high-performing teams