Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Guest Greeting and Seating:

• Welcome guests with a friendly and positive attitude upon their arrival.
• Manage the seating chart and assign tables based on reservations and server rotations.
• Ensure timely and efficient seating to maintain a smooth flow in the dining area.

Reservation Management:

• Answer phone calls and assist guests with making reservations.
• Maintain an organized reservation system, keeping track of booking details and special requests.
• Confirm reservations and communicate any special arrangements to the service and kitchen teams

Guest Communication:

• Provide information to guests about the restaurant, including menu details, daily specials, and promotions.
• Communicate estimated wait times and manage guest expectations.
• Handle guest inquiries and address concerns with professionalism and courtesy.

Cooperation with Service Team:

• Collaborate with servers and kitchen staff to ensure smooth communication and coordination.
• Relay special requests or dietary restrictions to the appropriate personnel.
• Assist in maintaining cleanliness and organization in the front-of-house area.

Waitlist Management:

• Manage the waitlist during peak hours, providing accurate wait time estimates.
• Keep guests informed about their status in the waitlist and notify them when their table is ready.
• Implement effective strategies to minimize wait times and enhance guest satisfaction.

Upkeep of Entrance Area:

• Maintain a clean and organized entrance area, including the reception desk and waiting area.
• Ensure proper lighting and ambiance to create a welcoming atmosphere.
• Display a professional appearance and uphold the restaurant's dress code.

Assistance with Special Events:

• Assist in coordinating and managing special events or private parties.
• Work closely with the events team to ensure seamless execution and guest satisfaction.

Customer Relationship Management:

• Build positive relationships with regular patrons and make them feel valued.
• Collect feedback from guests and communicate valuable insights to management.
• Contribute to creating a memorable and enjoyable dining experience for guests.

Emergency Response:

• Be aware of emergency procedures and act responsibly in case of fire, evacuation, or other emergencies.
• Provide assistance to guests during emergency situations and follow established safety protocols.