Waiter / Waitress

Contract

SKOOL

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about the role:

As a Waiter, you play a crucial role in creating a positive and enjoyable dining experience for our guests. Your primary responsibility is to provide attentive and personalized service, ensuring guests feel welcome and well-cared-for throughout their visit. A successful Waiter is knowledgeable about the menu, anticipates guest needs, and contributes to the overall success of the restaurant.

your dna must be:

  • Senior/Vocational High School
  • Min GPA 3.2
  • 21 - 35 years
  • Min experience 1 year(s)

WHAT YOU’LL DO:

Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Customer Service Excellence:
  • Greet guests warmly and guide them to their tables, providing a positive first impression.
  • Present menus, offer recommendations, and take orders accurately to ensure a seamless dining experience.
  • Attend to guests' needs throughout their meal, demonstrating attentiveness and responsivenes
Menu Knowledge:
  • Acquire a comprehensive understanding of the menu, including ingredients, preparation methods, and special offerings.
  • Provide detailed explanations of menu items, answer questions, and make recommendations based on guest preferences
Order Management:
  • Transmit orders promptly to the kitchen, ensuring accuracy and special requests are communicated effectively.
  • Monitor order progress and coordinate with kitchen staff to ensure timely delivery of dishes to the table.
  • Verify the completeness and accuracy of orders before presenting them to guests.
Upselling and Promotion:
  • Promote specials, featured dishes, and beverages to enhance the dining experience and drive sales.
  • Effectively upsell menu items, such as appetizers, desserts, and premium beverages, to maximize revenue.
Table Maintenance:
  • Set and arrange tables with attention to detail, ensuring cleanliness and proper placement of utensils, glassware, and napkins.
  • Clear tables efficiently between courses and after guests have finished dining.
  • Reset tables promptly for the next guests, maintaining a clean and inviting dining environment.
Payment Handling:
  • Present bills accurately, clearly explaining charges and any additional information.
  • Process payments, including cash and credit card transactions, in a secure and efficient manner.
  • Provide change and receipts promptly, expressing gratitude for guests' patronage.
Team Collaboration:
  • Collaborate with kitchen and bar staff to ensure seamless communication and coordination.
  • Assist colleagues during peak hours and contribute to a positive team atmosphere.
  • Communicate guest feedback and special requests to relevant team members.
Knowledge of Dietary Restrictions:
  • Be aware of and knowledgeable about common dietary restrictions and allergens.
  • Communicate effectively with the kitchen regarding special dietary requests to ensure guest safety and satisfaction.
Adherence to Health and Safety Standards:
  • Follow health and safety protocols, including proper food handling and hygiene practices.
  • Monitor and maintain cleanliness in the dining area, ensuring a safe and enjoyable environment for guests.
Customer Feedback and Conflict Resolution:
  • Solicit feedback from guests and address any concerns or issues promptly and professionally.
  • Handle guest complaints with empathy and offer appropriate solutions to ensure guest satisfaction.
  • Communicate positive feedback to the team and celebrate success.

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