Achieve the monthly and annual Key Performance Indicators (KPIs) established.

Customer Service Excellence:

• Greet guests warmly and guide them to their tables, providing a positive first impression.
• Present menus, offer recommendations, and take orders accurately to ensure a seamless dining experience.
• Attend to guests' needs throughout their meal, demonstrating attentiveness and responsivenes

Menu Knowledge:

• Acquire a comprehensive understanding of the menu, including ingredients, preparation methods, and special offerings.
• Provide detailed explanations of menu items, answer questions, and make recommendations based on guest preferences

Order Management:

• Transmit orders promptly to the kitchen, ensuring accuracy and special requests are communicated effectively.
• Monitor order progress and coordinate with kitchen staff to ensure timely delivery of dishes to the table.
• Verify the completeness and accuracy of orders before presenting them to guests.

Upselling and Promotion:

• Promote specials, featured dishes, and beverages to enhance the dining experience and drive sales.
• Effectively upsell menu items, such as appetizers, desserts, and premium beverages, to maximize revenue.

Table Maintenance:

• Set and arrange tables with attention to detail, ensuring cleanliness and proper placement of utensils, glassware, and napkins.
• Clear tables efficiently between courses and after guests have finished dining.
• Reset tables promptly for the next guests, maintaining a clean and inviting dining environment.

Payment Handling:

• Present bills accurately, clearly explaining charges and any additional information.
• Process payments, including cash and credit card transactions, in a secure and efficient manner.
• Provide change and receipts promptly, expressing gratitude for guests' patronage.

Team Collaboration:

• Collaborate with kitchen and bar staff to ensure seamless communication and coordination.
• Assist colleagues during peak hours and contribute to a positive team atmosphere.
• Communicate guest feedback and special requests to relevant team members.

Knowledge of Dietary Restrictions:

• Be aware of and knowledgeable about common dietary restrictions and allergens.
• Communicate effectively with the kitchen regarding special dietary requests to ensure guest safety and satisfaction.

Adherence to Health and Safety Standards:

• Follow health and safety protocols, including proper food handling and hygiene practices.
• Monitor and maintain cleanliness in the dining area, ensuring a safe and enjoyable environment for guests.

Customer Feedback and Conflict Resolution:

• Solicit feedback from guests and address any concerns or issues promptly and professionally.
• Handle guest complaints with empathy and offer appropriate solutions to ensure guest satisfaction.
• Communicate positive feedback to the team and celebrate success.