Achieve the monthly and annual Key Performance Indicators (KPIs) set by the Company.

• Lead and supervise the hostess team, providing guidance and training to ensure consistent guest service standards.
• Set clear performance expectations and monitor the team’s adherence to company guidelines.
• Delegate tasks effectively while maintaining oversight of guest satisfaction and dining flow.

• Welcome guests with a friendly and positive attitude, ensuring they feel valued from the moment they arrive.
• Oversee the management of seating arrangements, ensuring the seating chart is organized and updated regularly.
• Address VIP guests and special occasion seating arrangements with personalized attention.

• Ensure the efficient management of reservations, accommodating special requests and last-minute changes when necessary.
• Oversee waitlist management during peak hours, providing accurate wait times and ensuring guest communication is clear and professional.
• Collaborate with the hostess team to reduce guest wait times and enhance the dining experience.

• Serve as the primary point of contact for guest inquiries, complaints, and special requests.
• Provide detailed information about the venue, including daily specials, events, and promotions, ensuring guests are fully informed.
• Handle escalated guest issues and feedback with tact, aiming to resolve concerns promptly and satisfactorily.

• Work closely with the events team to organize and manage special events, private functions, or large group bookings.
• Oversee the hostess team's coordination with the kitchen and service staff to ensure seamless event execution.

• Maintain a clean and organized front-of-house area, ensuring the reception desk, waiting area, and entrance are always presentable.
• Monitor the ambiance, ensuring proper lighting, music, and decor contribute to a welcoming environment.
• Ensure the hostess team maintains a professional appearance and adheres to the dress code.

• Lead regular training sessions for the hostess team on customer service, guest relations, and emergency procedures.
• Stay updated on hospitality trends and implement innovative strategies to improve the guest experience.
• Provide performance feedback to team members and suggest areas for development.

• Ensure smooth communication between the front-of-house and back-of-house teams, relaying special requests and guest preferences.
• Assist in coordinating the flow of guests with the kitchen and service teams to ensure optimal dining experience timing.